iBalance Physiotherapy, Sports & Wellness Centre

Fantastic experience: Best Physio!!!

Fantastic experience: Best services of all the clinics I have been

Negative experience: Quite disappointed with the service. The assessment is just for 15 min & not even performing any exercise on patient , they charge $100.

Negative experience: Called to inquire about purchasing a heel wedge For a torn Achilles tendon and was laughed at while being told that they did not stock this item

Fantastic experience: Doctor Yao and his physiotherapists are very professional and patient, since I got their treatment on my shoulders, arms and hands, the pains got much relieved, and getting better and better, I am very appreciated with their treatment, I strongly recommended him and his team.

Fantastic experience: Very nice experience thank you Dr.Yao and staff!

Fantastic experience: Cant recommend iBalance Physiotherapy enough! Dhonna at the new Prince of Wales location is immensely talented, and a 75 minute massage hardly seemed like enough time. She is an artist with her massage skills, and my whole body still feels relaxed 3 days later. You'll love your visit!

Fantastic experience: I was skeptical for many years about acupuncture. My pain is constant, I was absolutely amazed after my first treatment. I would recommend to anyone. And don't worry about the needles relax, close your eyes.

Fantastic experience: Great care. Friendly staff. I would definitely recommend coming here for treatment.

Fantastic experience: The new location is great! My teenage son, who plays competitive sports, really appreciated the massage and attention to the specifics of his sport. Stretching advice was well received. Already asking when he can go back Thanks so much Dhonna.

Fantastic experience: I would highly recommend this physiotherapy clinic. Over the years, I have experienced many episodes of back pain where it was difficult to move and function. The physiotherapists are very knowledgeable and patient, providing me with relief after every visit. During my last episode, I saw Jasmita and she is excellent! She used different treatment methods and gave me strengthening exercises that I could do at home.

Fantastic experience: I was diagnosed with degenerative osteoarthritis more than 30 years ago, during which time I saw many alternative medicine therapists, in addition to physiotherapists, chiropractors, massage therapists, etc., most of them making a major contribution to my ability to remain mobile and avoid ending up into a wheelchair. Over the years my spine has deteriorated, currently presenting multiple moderate and severe stenosis in the lumbar and cervical areas. In the past weeks the pain got worse and seriously affected my sleep and life style. Since I cannot take regular medication, I decided to try one more alternative therapy that I missed in the past: Osteopathy. A friend of mine recommended Master Yaoqiang Xu, registered acupuncturist, TCM practitioner and osteopath with iBalance. After just 2 sessions, the pain that kept me awake during the night in the past three weeks disappeared and my gait improved. I'm very grateful to Master Yaoqiang for that, because when living with chronic pain every minute of less or no pain means a lot. If you are one of the many suffering from chronic pain, don't hesitate, give osteopathy a try! There are high chances that Master Yaoqiang can help you!

Fantastic experience: Dhona was the best in her field. I had a lovely experience with her today. Bless your hands also your technique. It was the best massage and wellness place ever I had. Thank you so much

Fantastic experience: Dr Yao Yao is a great physiotherapist. He is extremely professional, knowledgeable, and friendly to patients. He also communicates with patients naturally and creates a relaxed atmosphere for treatment.

Fantastic experience: Nice experience, pleasant staff Ella was a lovely assistant.

Fantastic experience: Very comprehensive package of services. You can get osteopath, massage and physiotherapy all done here.

Fantastic experience: The best physiotherapy treatment in the area

Fantastic experience: I have gone to iBalance for two issues—my trap and my knee—and Michael M. has treated both successfully! Michael is an amazing physiotherapist, and his treatments have helped me so much. He is extremely attentive and professional; always taking the time to understand exactly what’s wrong. His treatments are very effective, and every session brings noticeable improvement. He explains everything clearly and truly cares about your well-being. I highly recommend Michael.

Fantastic experience: I’ve been doing physiotherapy at this center with Michael, and he’s absolutely amazing! He’s so kind, attentive, and really understands exactly where the problem is. His treatments have helped me so much! I’m really grateful for his support and professionalism. Highly recommend!

Fantastic experience: It is the best place to get your physiptherapy and massage done. My message therapist is Donna and she is the best. I never have had an amazing experience. Massage is 100% recommended.☺️

Fantastic experience: Highly recommend Michael, I have been seeing him for quite sometime now and he is very knowledgeable and takes time to understand your pain. I’ve had tendonitis, shin splints, tight IT band and he’s been able to help all these times.

Fantastic experience: Amazing experience. Highly recommended place to get rid of pain.

Fantastic experience: People who are working there are so professional

Fantastic experience: I was glad to have the opportunity to work with Adrienne about the lingering pain in my lower back. Had couple of acupuncture sessions with her and the pain was gone. Indeed, she’s very passionate about aiding our body to heal itself. Thanks Adrienne and well done!

Fantastic experience: I am very thankful to Jasmita, she is very professional clam.God bless her

Fantastic experience: Great experience at iBalance Physio! Sonia is a fantastic physiotherapist—professional, caring, and effective. Dhona’s massage therapy is also amazing—very relaxing and therapeutic. Highly recommend both of them!

Fantastic experience: I have been going to I-Balance for several years and the staff are all incredible - knowledgeable, kind and professional. I highly recommend Anil, Sonia and Michael. I have seen all three of them for challenges and every single time my pain was dealt with and treated with compassion and care - and lasting results. My latest treatment with Michael literally saved me a trip to the ER. What I thought was an arthritis flare-up in my hand was actually an acute pinched nerve in my neck causing intense and rapid swelling to the point where I could no longer use my dominant hand. With one treatment, Michael solved the problem and I was good as new within 48 hours! Thank you I-Balance for hiring the best of the best.

Fantastic experience: Amazing Message therapy! Xinhua(Lucy) is very professional and good! It was my first session here with her and she did an incredible job. My body felt relaxed and I enjoyed the message therapy. They are always booked so call early! Updates: Thisa time I had Massage from Dhonna. She is also really good. I feel amazing after the therapy.

Fantastic experience: I would strongly recommend Dhonna for the massage therapy at Ibalance

Fantastic experience: Great service. Very experienced professionals. Highly reccommend.

Fantastic experience: I’ve been coming to this location for about 9 months, and I can’t say enough good things about the entire team. I’ve worked with Sonia to treat a frozen shoulder. She’s knowledgeable, kind, and has helped me through a painful process. I also see Vanessa for massage therapy, and she is always so positive and incredibly skilled at what she does. More recently, I started seeing Yao for vestibular physiotherapy, and he has been wonderful as well. He's very thorough and patient. The front office staff are amazing: friendly and organized. And... the physiotherapy assistants are fantastic. Helpful and attentive throughout every visit. I’m so grateful for the care I’ve received and highly recommend iBalance to anyone looking for exceptional service and expertise.

Fantastic experience: I have been coming here for both massage and physiotherapy, and the service is consistently amazing. I get massages from Donna, and she is absolutely incredible, so skilled, attentive, and always makes sure I leave feeling better and more relaxed. For physiotherapy, I have been working with Drashti and Jasmeet, and they’ve helped me so much with managing and improving my pain. They’re both knowledgeable, patient, and truly care about your progress. Highly recommend this place for anyone looking for professional, effective, and friendly care.

Fantastic experience: Michael Malvar has been treating me for hip and lower back pain which has been persistent for a number of months. As I was realizing gains, he agreed to help me with my TMJ pain which has lasted for over two years. I am grateful to say on both fronts now things are progressing wonderfully. Michael is a terrific listener and knows how to tune in to what is happening for me. His treatment and advice have really made and are continuing to make a big difference. I am beyond grateful!!

Fantastic experience: They are very wonderful and professional, especially Dr. Maryam, and she solved my back problem in the best way possible.

Fantastic experience: I highly recommend iBalance and Michael Malvar. I had shoulder and rotator cuff issues that had been going on for over 2 months. My first visit with Michael restored over half my range of motion and eliminated most of the pain. After 4 visits, I am basically back to normal. Michael is awesome. He really knows what he is doing and took the time to get to the core issues. He tailors treatments and has a friendly, kind, and professional approach. His knowledge, expertise, and technique are far superior to other physiotherapists I have seen. The front desk people are also great. From setting appointments to billing, everything is smooth. A big thanks to iBalance and Michael!

Fantastic experience: After a five-year hiatus from running, I resumed training for this year's Ottawa Race Weekend half marathon. However, I consistently experienced pain in my left ankle around the 10km mark. A visit to my family doctor and subsequent x-ray revealed an osteochondral lesion on the medial talar dome, likely a remnant of past sport injuries. Despite this, I was determined to participate in the race for various reasons. I sought assistance from iBalance/Yao, who provided me with the best treatment options and guided me through my training. Guess what I accomplished today! A huge thanks to iBalance and Yao!

Fantastic experience: Whenever I have a sports or work related pain or injury, I always come here. I love how easy it is to book an appointment and they offer plenty of sessions after 5 pm, so you can see them after work instead of having to go during work hours. My physiotherapist, Michael Malvar, works wonders on any issue. He helped find the root cause of my tendinitis and provided pin point pressure and therapy to help it heal completely.

Fantastic experience: From the moment I walked into iBalance, I knew I was in great hands! I came in with a knee injury that had been bothering me for months, and Michael was incredibly professional, knowledgeable, and supportive throughout the entire process. He took the time to really understand the issue and created a tailored rehab plan that helped me gradually rebuild strength and mobility. Every session with Michael was focused, encouraging, and adjusted to my progress. I always felt heard and motivated. Thanks to his expert care, my knee is now feeling stronger than ever and I’m finally back to doing the activities I love without pain. Huge thanks to Michael!

Fantastic experience: Lishi my physiotherapist is amazing. Very friendly, welcoming and does an amazing job working on my body helping my injuries. I highly recommend anyone to use these services if in pain. I can now lift my left arm straight above my head. it's been 10 years since my stroke and Lishi got my arm moving again and more feeling.

Fantastic experience: I have seen Yao Qiang Xu, iBalance's Osteopath, for a number of problems and injuries. He always is very caring and seeks to get to the root cause of what needs to be corrected. I was amazed when he fixed my painful elbow tendonitis in one visit ... the problem originated in my back. I've recommended him to many friends and family members and he is my go to guy for any aches and pains !

Fantastic experience: I have received massages from many places, but Vanessa was the best. She treated my pain with great care and did her best to help me.

Fantastic experience: I highly recommend iBalance for physiotherapy. I had an intense back injury and a mild shoulder injury and Michael Malvar was incredibly helpful and very supportive throughout the healing process. The front desk officials were always kind and amazing! Easily five-star physio professionals in Barrhaven and Ottawa!

Fantastic experience: I suffered from cubital tunnel and Michael's expertise was crucial in my recovery.

Fantastic experience: Excellent service highly recommend!

Fantastic experience: I had my first appointment with Amit Kumar today. I have suffered from chronic neck pain for years and after not seeing results after other physio and treatments I felt a sense of hope and relief after my session. I appreciate how Amit is solution focus getting to the root of the issue while providing relief for the symptoms. I also appreciate his kind demeanour. I highly recommend his services 5/5

Fantastic experience: Very good physiotherapy! Doctor is very kind and knowledgeable

Fantastic experience: I strongly recommend Dr. Xu Yao Qiang of Ibalance which I have seen the most professional acupuncturist and physiotherapist. I have suffered from severe cervical and lumbar spine problems for many years, and it only took me a few times to get better

Fantastic experience: As it turns out a life time of high intensity sports results in injuries, who new?!? ;) I say this because I have been to many different physio specialists and Imbalance/Michael is excellent. Listens carefully and directs care/recovery strategy accordingly. Well done! Thanks.

Fantastic experience: I suffer from arthritis in both my knees, and my GP (don't hate me, but, yes, I actually still have a GP) prescribed physiotherapy There are multiple places where I could go near to where I live. I chose iBalance because of my son, Matthew Silis. Matthew had been there in 2024 to get therapy for a workplace injury. He was very satisfied with the care that he received, so I followed his recommendation Obviously, the therapy everyone receives will be different - each specific to their individual needs. All I can say is that I've found the physiotherapy that I've received to have been very positive and effective When I first started at iBalance, I was assigned to Physiotherapist Michael S. I think he's the best. He clearly has a good rapport with all his clients; and he definitely knows how he should treat every kind of malady that he is faced with, and the range of therapies that could help In my specific case, over the course of my sessions with Michael, I was treated with: ▪︎ massage therapy ▪︎ pulse therapy (essentially a mini jackhammer that is not painful) ▪︎ TENS (transcutaneous electrical nerve stimulation) ▪︎ acupuncture ▪︎ heat (either using heat pads or a heating lamp) ▪︎ KT Tape (Sports Tape) ▪︎ "homework" assignments (eg: specific exercises, use of an ice pack for cold therapy and an electric heating pad for heat therapy, etc) Your therapy may not necessarily include all these therapies, and could just as easily include others that I did not receive Beyond the entrance reception area, the facility consists of multiple treatment "suites", each separated from the next by a curtain, so, though there is privacy, it is limited. Each suite includes a massage treatment table plus a chair where you can deposit any clothing and personal effects that you wish to remove for your therapy Gentle piano music plays continuously and quietly in the background to help soothe your therapy. They even had Christmas piano music during the festive season The one detail that surprised me was that they do NOT have a power-assited entrance door. Considering the range of clientele that iBalance must get, including some who face strength & tension challenges, this is disappointing A couple suggestions / recommendations if you are a first time client: ▪︎ there is a client intake form you need to complete. It will be easiest for everyone (both you and iBalance) if you complete it BEFORE your first therapy session ▪︎ if you have Health Insurance coverage for physiotherapy (or massage therapy, etc), be sure to bring your insurance information. iBalance is able to direct bill most insurance plans (if you didn't already include it on your intake form) ▪︎ you are required to remove your street footwear before proceeding beyond the reception area ▪︎ if you have other clothing you want on to remove, you can leave it on the chair found in your suite ▪︎ wear loose fitting clothing so that your therapist can easily get those parts that need treatment. If you need therapy at or below the waist, gym shorts or a bathing suit are a good idea ▪︎ for TENS therapy, consider the following. As each TENS contact is applied, it is chilly. This passes VERY quickly. Then, once every contact is applied, each will then be activated in turn. Let your therapist know when you first start feeling the TENS stimulation. And when the intensity reaches a limit you don't want to exceed. The TENS therapy feels like ants rapidly biting you. The therapy lasts 10 to 15 minutes. Trust me - go a little bit beyond your comfort level. With multiple treatments, you will learn just how far to go. After a short while (definitely less than a minute), the "ants biting your skin" sensation diminishes such that it's no longer irritating. So, get the most out of this therapy. Turn it up and go beyond what you want (at the start) ▪︎ iBalance accepts payment by credit card, but ONLY by MasterCard or VISA. You can receive a printed receipt or one by E-Mail

Fantastic experience: Michael was an amazing physiotherapist. He always exhibited kindness, a positive attitude and a thorough knowledge of how best to help me. He alleviated so much of my pain following a shoulder injury and has been essential to my recovery.

Fantastic experience: All the massage therapists starting from Dona, Vanessa are so good. Unlike other places they give you the full time and the experience is great!

Fantastic experience: Heeling hands and great staff. I highly recommend iBalance. We've been coming here for years to get help for various injuries and maintenance. Acupuncture, Massage, Osteopath, physiotherapy, and much more; the therapists are amazing.

Fantastic experience: I’ve come here on and off for 2-3 years and the service has always been excellent. The staff is fantastic, billing is easy and quick, they always pick up the phone, the place is always very clean and no smell. Highly recommended.

Fantastic experience: Dr. Yao is very friendly and cares about his patience. The physio massage and acupuncture helps and is Chinese language friendly :)

Fantastic experience: Yao and the front desk ladies are so supportive to my physio journey!

Fantastic experience: "My second visit to I Balance was nothing short of excellent service, just as I expected.

Fantastic experience: I just had the best massage of my life. Wow

Fantastic experience: I’ve been seeing Dr. Yao for physiotherapy for over 8 years, and I couldn’t be happier with the care I’ve received. From treating my tennis elbow to helping me recover from ski injuries, Dr. Yao has been exceptional. Now, he and his team also take care of my daughter’s sports injuries, as well as providing pre- and post-competition relaxation therapy. Their expertise and dedication are outstanding. Thank you for your excellent work!

Fantastic experience: The clinic staff is very professional and friendly.

Fantastic experience: I highly recommend iBalance. Friendly staff, clean location. Palak is the nicest and best physiotherapist. I am very thankful to have found her. She takes time to explain and is fantastic!

Fantastic experience: Yao Yao is the best, He knows what he is doing and really makes sure the person is comfortable and getting the right treatment. He shares the exercises. I would recommend this place and Mr.Yao

Fantastic experience: Got my first massage therapy today with Vanessa Guppy today, she is awesome! I feel relieved! The store is nice and clean as well. Highly recommend!

Fantastic experience: Very happy with the result; my therapist is Amit. I got tenis elbow and arthritis in my palms, these are not going away but significant reduced after few sessions (treated with needle, ultrasound and shockwave machines).

Fantastic experience: I had a great experience. Yao Yao is an excellent physiotherapist who did a great job. The staff and environment were very warm and welcoming. I would definitely recommend this place.

Fantastic experience: Got my first physiotherapy done and it went well and got the referral 20$ gift card

Fantastic experience: I had a physiotherapy session with Yao here and he did a really great job. Firstly he examined me really carefully to know the exact position of pain and then did the session that made me feel a lot better. Then he suggested some exercises which absolutely helped me.

Fantastic experience: I have been coming to this clinic for years. Very friendly staff and very flexible scheduling. And very responsive to email communications

Fantastic experience: I had muscle injury from gym a few months ago. I couldn’t walk normally or climb up the stairs easily. Physiotherapist Michael Malvar did an excellent job to remove all the pain and helped me to get back original strength on my leg.

Fantastic experience: Wonderful service, removing your pains, friendly owner, and stuff, clean and tidy recommend to everyone who wants to have a pain-free life

Fantastic experience: Great service with professional staff. I really liked how Anil checked my status and provided the guidance.

Fantastic experience: Excellent customer service and practitioners. Massage with Lucy was great!

Fantastic experience: "Success is the only option" they said. Proven results and friendly service.

Fantastic experience: I am so happy that I found Michael Malvar. I have had a long-term issue that has been treated by a few physiotherapists. It has always gotten better, but has never gone away. Michael is the first person who took the time to pin-point the problem instead of just treating the symptoms. He provided me with exercises and stretches to help and I am happy to say that I am back to running pain free! At the beginning of summer, I couldn't walk without limping. I was so desperate that I called several different places to try to get an appointment. I live 30 minutes away and did not think I would continue to drive that long, but Michael makes the drive worth it! I highly recommend booking with him.

Fantastic experience: Another well done massage therapy for my neck,back, and feet booked with Lu, Xinhua. She applied adequate pressure as I liked it strong but so therapeutic and relaxing. I have booked more returns since it’s hard to getting a booking in the evening as they go fast!! Thank you for a great job every time!

Fantastic experience: I walked in feeling sore and sluggish and left feeling rejuvenated with Yao Qiang Xu. He has great bedside manners, listens and is so calm and reassuring.

Fantastic experience: Great service and expert

Fantastic experience: Amazing experience at the massage. Very nice therapist and comforting environment. Highly recommended

Fantastic experience: Visited today for the first time for physio appointment. I was very pleased with my physiotherapist, the professional assessment, and the treatment. My fee was processed directly with my insurance company. I had a very positive visit. I would recommend it for your physio needs.

Fantastic experience: Lucy is the best. I took services from her last four months. She is awesome lady.

Fantastic experience: I have had chronic neck issues for for a few years. Sonia was my physiotherapist for just over 5 months. She was sensitive my personal issues. Very professional.

Fantastic experience: Very nice environment. Dr.Xu is great.

Fantastic experience: Yao yao is very nice and professional. He help me resolve my muscle issue very efficiently. Highly recommend!

Fantastic experience: Great service, great atmosphere and great staff all around, absolutely recommend Ibalance over all other physiotherapist clinics.

Fantastic experience: Thank you to staff of IBalance Physiotherapy, Sports & Wellness Center, and especially to Sonia Gingras for your professionalism and knowledge in improving my health issue. I have been a client of Sonia's and iBalance Physiotherapy for sometime and would highly recommend their services.

Fantastic experience: Very good massage. I feel very relaxed.

Fantastic experience: I always get the best massage and I always come back. Thanks

Fantastic experience: Imbalance on Greenbank Rd is amazing. Friendly, reasonable prices and helpful at reception I saw Yao for phisio and will come back in future. Great phisio.

Fantastic experience: It provides a professional treatment. Did physiotherapy there and it helped me for my left knees

Fantastic experience: Friendly staff. I highly recommend Xinhua Lu, RMT.

Fantastic experience: Very good experience from the receptionist to my physiotherapist, Mike M. and massage therapist, Xinhua Lu. Highly recommended.

Fantastic experience: It's like magic . The nice lady ( qian) did cubbing, needles and acupuncture for my back and knee pain . I felt the relief from the first time . She was amazing and gave me some good advices as well

Fantastic experience: Extremely satisfied with the experience there. Varny and staff were very professional and courteous.Felt great result after a couple of therapy.I was recommended a great pillow for neck discomfort and it worked like magic and would recommend it to anyone.I could not be thankful enough for the great service

Fantastic experience: Good service from the receptionist

Fantastic experience: I had an amazing experience with ibalance. From the team at the front that books your appointment and checks you in to the PT that legitimately worked magic with my injury. They are quick to respond, accommodating with flexible hours and provide a warm and friendly environment in the clinic. Michael Malvar (PT) was funny, kind, patient and made sure that I was comfortable and understood what our plan was at each and every visit. I hope to remain injury free and not need physio in the future but, if I ever do, I know where my first call will be! Thank you to the entire team at ibalance but certainly an extra special thank you to Michael!

Fantastic experience: It is very professional. After the first treatment, my back did not hurt! Recommended!

Fantastic experience: Very nice place to address my pain and aches.

Fantastic experience: I had an osteopathy with Dr. Xu and massage with Lucy to treat my stiff neck. I have pain on right side of neck when turning right due to a car accident in 2022. Dr. Xu is able to find the root issue of this pain and treated it effectively. The massage with Lucy was great and my neck and shoulder muscles felt much relaxed. I am able to turn my head without pain. It has been a great experience

Fantastic experience: Very professional and they helped me a lot! I went to many other places and was not happy, but they are very good. Yao and Matthew are the best at their jobs!

Fantastic experience: After trying a lot of physio professional, we came to Yao Yao and were finally able to get my son’s issues addressed in an extremely efficient way.

Fantastic experience: Mike's really good