Parkway Back Clinic

Positive experience: I’ve been seeing Dr. Heather Hay for orthotics for several years and have always appreciated her care and willingness to help her patients. My most recent pair of orthotics was more aggressive than previous sets, and within a few months I developed significant plantar fasciitis that left me in considerable pain. After my physician suggested having my orthotics reassessed, I returned to see Dr. Hay and explained what I had been experiencing. She kindly offered to send the orthotics back for adjustments and indicated she would take care of it for me. About a week later, I received an email that they were ready for pickup. However, when I arrived, I was advised by reception that I would need to pay an assessment fee. This came as a surprise and contradicted what I understood from my appointment with Dr. Hay. Unfortunately, when I questioned it, I found the interaction at the front desk to be dismissive rather than empathetic. I understand fees may apply in some circumstances, but unexpected charges and poor communication are frustrating, especially when you’ve already been dealing with months of pain. I remain grateful to Dr. Hay for her kindness, but this experience has left me hesitant to return.

Fantastic experience: Good treatment. Not best for parking.

Fantastic experience: Had a great experience with Dr. Heather Hay. I came into see her for a firing pain in my feet and she thoughtfully assessed my symptoms and showed me digitally what was going on that was causing my pain. A variety of solutions were offered to address the symptoms. Highly recommend visiting her for any foot-related issues.

Fantastic experience: Absolutely the best..Dr.Heather Hay is excellent and the most upbeat positive person I’ve ever met..She has worked what I swear is a miracle on my pain issue. I highly and confidently recommend Dr Hay.

Fantastic experience: Dr. Heather Hay and Jen at the front desk are wonderful! My favourite appointment involves getting lazer therapy and following up with a massage! Hillary is incredibly knowledgeable and talented.

Fantastic experience: I highly recommend seeing Dr. Heather Hay for any chiropractic concerns. She was solely responsible for figuring out the cause of my chronic motion sickness and vertigo, and seeing her regularly has drastically improved my physical health. The office itself is cozy and clean, with public restrooms and friendly staff. I am a firm believer that anyone can benefit from seeing a chiropractor, so take this as your sign to get a consultation with Dr. Heather!

Fantastic experience: I have been to Parkway several times for many injuries stemming from dance. Heather has single handedly helped heal ALL of my injuries. She is a miracle worker, and her prices are FANTASTIC! 1000% recommend her clinic!

Fantastic experience: Heather is someone you want on your side. A chiropractor with above average skills and tools. She has a laser to help repair your injuries. My husband has seen Heather for orthotics and I have seen Heather for a back injury. I’ve suffered for years and in just 3 sessions my injury is repaired. I have Heather on speed dial for any other body maintenance. Thank you for all you do Heather.

Fantastic experience: Heather is fantastic! One of the kindest people I know and an amazing practitioner highly competent and professional

Fantastic experience: Dr. Heather Hay is a miracle worker! Suggested orthotics to correct my son's knee problems and I haven't heard him complain of pain in months.

Fantastic experience: Heather has been absolutely invaluable in keeping me able to work by working on my hands and wrists. Her laser therapy and manipulation freed my mobility range back up.

Fantastic experience: Dr.Hay is wonderful. The receptionist isn’t all that friendly though.

Positive experience: Heather is great.

Fantastic experience: Dr. Heather Hay and her team at Parkway Back are great. I had some problems with my right hamstring and Dr. Hay let me know what I should do and now it’s feeling almost as good as new. I appreciate how she educates her patients with what is happening with her spine model and teaches you how the spine works and where the issues flare up and why they do. If looking for a chiropractor, I’d recommend her. 2022 Update: Dr. Hay is still awesome and very helpful. Would wholeheartedly recommend using her services.

Fantastic experience: Better to align the spine then lose a days wage to not feeling well.

Fantastic experience: Great chiropractor and rmts

Fantastic experience: Heather is an absolutely amazing chiropractor, I would highly recommend Parkway Back Clinic!!! Heather is incredibly kind, caring, and personable:) She is very good at what she does and my back always feels much better after being adjusted. I feel so fortunate to have found Heather. The office is lovely, and the clinic is even able to do direct billing with insurance! Thank you Heather for being your lovely helpful self:)

Fantastic experience: Met with Dr. Heather Hay. She was very knowledgeable and a pleasure to deal with. No problems with them using my benefits, and the whole process was very quick and easy to get my foot inserts. My foot inserts feel great and I immediately noticed an improvement in my walking.

Fantastic experience: The receptionist is lovely, and always says hello. Rachel gives marvelous messages! She is so personable and kind, and very thorough. She is aware of the whole health of a person, and understands how stress affects muscles. Great staff!!!

Fantastic experience: Best chiro in the town

Fantastic experience: Dr. Heather Hay took on my complex case after a fall a year and a bit ago. She has helped me see where the pain is coming from, actively listened to my concerns and helped dramatically!!! She also has an amazing RMT at Parkway Back Clinic, Amy Turner who has been part of my recovery and has been nothing short of amazing.

Fantastic experience: Fantastic service.

Fantastic experience: Excellent service and experienced staff.

Positive experience: Great service

Fantastic experience: I had to bring my aging Mom for emergency treatment. Dr. Hay was incredibly gracious and helpful. I cannot say enough about her kindness. She is an excellent practitioner and all around wonderful human being.

Fantastic experience: Have been seeing Dr. Tyson Eidt for over 5 years now. Great chiropractor!

Fantastic experience: I have been going to parkway for about a year now, I see a chiropractor and a massage therapist regularly. I have never had anything but a great experience at the clinic! All the staff are absolutely awesome here.

Fantastic experience: Heather was able to fix my shoulder and put it back to perfect operation after just a few weeks. Heather is my life saver..

Fantastic experience: Great services and great staff. They definitely know how to make things easy for you. Knowledgeable staff able to help you out with insurance paperwork and they directly bill to save you time money and headache.

Fantastic experience: Great people and friendly

Fantastic experience: Heather is the only reason I walk today. Super friendly place. No pressure, and the laughter in the place is infectious! Highly recommended. 6+ stars

Fantastic experience: Very knowledgeable staff always willing to accommodate to help out. A pleasure to deal with!

Fantastic experience: Been going here for about 10 years after going as far as I could with physio due to sciatica. Heather & Kim did a great job when I first came hobbling, crawling, dragging? myself in because it sure wasn't walking. With their techniques they got me back in shape and standing vertical again. Advice is straight forward geared towards me based on what they see and how truthful I am, no good saying I'm fine when I'm in pain. They can't treat bravado. Was also involved in being hit from behind by a drunk driver, they patched me up after this as well in regards to my back and neck. I'm going to continue going for another 10 years.

Fantastic experience: The team at Parkway Back Clinic is amazing! It is great to see such a positive environment where everyone works together to ensure their patients are well looked after. A special thank you to Heather and Isabelle for their incredible work!

Fantastic experience: Heather does a fantastic job putting you at ease and explaining exactly what she feels is the issue and how it can be rectified. My neck has never felt better! Thanks so much Heather!

Fantastic experience: Excellent care and a variety of services offered.

Fantastic experience: Want to say "thank you" to Joanne!

Fantastic experience: My parents goes this clinic, every time they got out of their appointment they are happy and smiling. That imply me that this clinic do help ;)

Fantastic experience: I am using this clinic for back pain. They have been amazing and so friendly!

Fantastic experience: I provide linen cleaning for their business through my business, Pal Cleaners. They are always a pleasure to deal with and very organized.