CBI Health - Medicine Hat
Located in the Southridge area of Medicine Hat, CBI Health is a dedicated physiotherapy center committed to helping you recover from injuries, post-surgical needs, and chronic pain. Our multidisciplinary approach goes beyond standard physiotherapy, offering specialized services in kinesiology and concussion care to ensure comprehensive rehabilitation. Led by an experienced team of experts, we develop personalized care plans tailored to your specific health goals and conditions, whether you are dealing with sciatica, lower back pain, whiplash, arthritis, or joint and muscle pain. Reclaim your strength and mobility with our evidence-based treatments designed to improve your overall wellness. Contact us today to begin your journey to a healthier, more active life.
Opening hours
- sunday: (closed)
- monday: 11h-19h
- tuesday: 10h-18h
- wednesday: 11h-19h
- thursday: 10h-18h
- friday: 9h-17h
- saturday: (closed)
Photos of CBI Health - Medicine Hat
Our comment from PhysioFinder.net about CBI Health - Medicine Hat:
A multidisciplinary approach to rehabilitation
CBI Health in Medicine Hat offers a comprehensive range of services including physiotherapy, massage therapy, kinesiology, and concussion care. The clinic is equipped with doctors and specialized therapists who work together to create personalized treatment plans. Patients appreciate the holistic approach that addresses not just the symptoms but the overall recovery journey, helping individuals regain strength and mobility after injury, surgery, or chronic pain.
Highly recommended therapeutic team
Reviews frequently highlight the exceptional skill and dedication of specific team members. Therapists like Toby (Oluwatobi Ojo), Ina, Kaitlyn, Emma, Cody, and Kassie are often praised for their expertise and caring nature. Patients note that these professionals take the time to explain conditions thoroughly, research complex issues when needed, and tailor treatments to individual progress. Techniques such as acupuncture, manual therapy, and targeted exercise programs are frequently mentioned as effective tools in restoring function.
Supportive and welcoming environment
From the moment patients arrive, the staff at the reception and throughout the clinic are described as friendly, accommodating, and respectful. The front desk team is consistently praised for their kindness and flexibility in scheduling. Many reviews emphasize the dignity and respect shown to every patient, with staff going above and beyond to ensure comfort and support, even for those dealing with difficult or long-term recoveries.
Results and patient satisfaction
Many patients share inspiring recovery stories, crediting the clinic for helping them return to work or regain full range of movement after severe injuries. The clean, organized, and accessible facility adds to the positive experience. While the majority of feedback is highly positive, the clinic responds professionally to any concerns, demonstrating a commitment to continuous improvement and patient-centered care.
Services and Treatments
CBI Health - Medicine Hat: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,7 out of 5 from 73 reviews
Fantastic experience: Kaitlyn was great! I’m well on my way to a full recovery thanks to her hard work and motivation. I highly recommend her, she was very knowledgeable and even researched what she wasn’t familiar with in order to answer my questions. Thanks for all your help and guidance over the past 5 months.
Fantastic experience: I had a work injury and the Doctor and Physiotherapist were extremely professional and got me healed/strengthened back to baseline in only a couple of months. 100% satisfied with them.
Thank you for the review, Mark! We’re glad to hear the team provided professional care and helped you recover and rebuild strength after your work injury.
Fantastic experience: I am currently going to CBI health & I want to say at first when you walk in,all the ladies at the front desk are very friendly & welcoming, when you return each time for your back to work program they make a point of saying hello knowing your name. Dr Foley is wonderful,he takes the time to explain everything that is going on with you,he's funny,straight forward and so knowledgeable & truely wants to help. Toby is great,smart & so kind. Brendan is my program instructor & he is great also,hes always understanding, caring ,concerned with your progress, The whole team will go above & beyond to help you in your healing journey, My experience is even though they work with WCB, They truely do work for you! The whole team is great! I am truely grateful to them all, I've had some pretty rough days & they are helping me get through them, Still by my side in my bumpy healing journey I am truely grateful! Thanks to all of CBI health on Kingsway Ave in Medicine Hat!
Thanks for sharing your experience, Nancy! We’re glad to hear you’ve felt supported throughout your recovery and that the team has made such a positive difference during a challenging time. We really appreciate your kind words.
Fantastic experience: The therapists here work closely to create a unique therapy plan to suit each individual. I appreciate the time and work they put into helping my injury heal. I would definitely recommend to anyone.
Thanks for sharing your experience, Debbie! We’re glad to hear you felt supported with a care plan tailored to you.
Fantastic experience: the lady that helped me was really nice. it’s nice and clean in here and they even have candy! comfortable seating, free wifi, and the secretaries are very friendly!
Thanks for the review, Hannah! We’re glad to hear you felt comfortable and had a positive experience with the team.
Fantastic experience: People are super friendly and calm, they bare with you when you come woth kids too!! Thanks the all staff!!
Thanks for the review, Sarita! We’re glad to hear you felt welcomed and supported, especially when coming in with your kids. We really appreciate your kind words.
Fantastic experience: Ina is a super nice lady. We are having appointments after having an accident as a family this month.
Thanks for the review! We’re glad to hear you’ve had a positive experience and felt supported by Ina and the team during your recovery.
Fantastic experience: Very professional and very friendly . Helpfull . Highly recommended
Thank you for the kind words, Larry! Glad we could help.
Positive experience: I enjoyed my therapists and thought they were knowledgeable and worked with me to heal me and not over stimulate me. They worked with the insurance company and took that pressure off The front end ladies were always polite and understanding if something came up.
Thanks for sharing your experience, Misty! We’re glad to hear you felt supported throughout your recovery and that the team helped make the process easier for you.
Fantastic experience: I have been going to Ina at CBI health for almost 2 years for my injury’s and she gives me acupuncture and it helps 100% you should try it!! She is amazing!! And the staff are amazing!! Always smiling!!
Thanks for the review, Tiffany! We’re glad to hear Ina has been such a great support and that your treatment has helped so much.
Fantastic experience: I actually have hope!
Thank you for the positive rating, Shandel!
Fantastic experience: All the staff at CBI Health are always really nice and friendly! Very easy to get along with. Have never had a bad experience there and am always treated with dignity and respect!!
Thank you, Crystal, for your kind review! We’re so glad you’ve consistently had positive experiences with our friendly and respectful team. Your support means a lot to us!
Fantastic experience: The team here are absolutely fabulous!!! They really want to ensure you get back to your normal pre accident self. Nothing but a positive experience. Thanks to Kaitlyn and Emma for everything they've done for me!
Thank you, Ashley! We’re thrilled Kaitlyn and Emma could support you so well, and we’re glad your experience was so positive. Wishing you continued progress on your recovery!
Fantastic experience: Very friendly. Capable and knowledgable staff.
Thank you, Greg! We’re happy to hear you found our staff friendly, capable, and knowledgeable. We truly appreciate your kind words!
Fantastic experience: Could not recommend this business more. the amazing staff and ladies at the front desk are second to none and the work they do will speak for itself. i was told by 2 surgeons and 3 doctors, I would have permanent nerve damage and not be able to function two fingers in my hand properly again. Today I have full range of movement and full strength back in them after working with this team. 10/10
Jimmy, that’s an incredible recovery story—so inspiring! It’s amazing to hear how the team helped you regain full movement and strength against the odds. Thanks for sharing your experience!
Fantastic experience: Thank you for your outstanding service to your clients.
Thank you for the kind words, Joyce!
Fantastic experience: The front reception was always kind and accommodating and in good spirits while i was going through the program. The help and support i got from Ina was great! Thank you so very much.
Thank you, Owen! We're glad Ina and our front desk team made your experience a positive one. Your kind words mean a lot to us!
Fantastic experience: The wonderful staff and therapists are very kind and truly care about your recovery. Thank you for helping my body heal after a MVA.
Thank you, Angela! We're glad our caring team could support your healing after your MVA. Wishing you continued strength and recovery!
Fantastic experience: Great facility that is very clean. It’s in a great location that is easy to find. Staff is friendly.
Thank you, Sean! We’re glad you enjoyed the clean facility, convenient location, and friendly team. We appreciate your support!
Fantastic experience: Great staff and helpful exercises found here! Although they couldn't 'heal' my tendon tear they did provide me with a regiment of exercises to help me stay as strong as possible and mobile as possible while I wait for surgical consult/intervention.
Thank you, Stacey! We're glad our team could support you with a helpful exercise plan during this time. Wishing you all the best with your upcoming consult and continued strength in the meantime!
Fantastic experience: Everyone there is so friendly and very professional. The best rehab I've had and the staff is very helpful!! Great place to do your physical recovery!!
Thanks so much, Peter! We're thrilled to be part of your rehab journey and appreciate your kind words about our team. Wishing you continued success in your recovery!
Fantastic experience: Ina is a great therapist
Thank you for the positive review, Robert!
Fantastic experience: I've been seeing Tobi at CBI for almost 1 year and I have nothing but the greatest things to say about the business in its entirety. You likely won't find another physiotherapy clinic or staff more professional or caring...and that is EVERYONE front the ladies at the front desk to the physiotherapists. I'd love to give them a 500 star rating if I could. I STRONGLY recommend you visit these folks for your needs. BZ, CBI...keep up the outstanding services...
Thank you, Dean, for your kind words! We're thrilled to hear that Tobi and the team have provided you with such a positive experience. Your recommendation means a lot to us, and we’ll continue to deliver the best care possible!
Fantastic experience: Staff is very accommodating with trying to get you in with your scheduling needs. Toby listens to gauges recovery to what your body can handle for each visit.
Thank you for your feedback! We’re glad to hear that our staff was able to accommodate your schedule and that Toby was able to tailor your recovery to your needs. We appreciate your trust in us!
Fantastic experience: This has been my best experience in getting better. I have had a full go of work done to me and the work to bring me back to working. I absolutely recommend this place for any injuries
Thank you for the kind words, Aaron!
Negative experience: Everyone was friendly enough but the level of care was not what I would have expected. I was hooked up to a machine for 20 minutes of my half an hour appointment, did 2 stretches and went home. I ended up having to go somewhere else for a more hands on approach where I am now getting pain relief.
Hi Jessica. We're sorry to hear that your experience did not meet your expectations. We are committed to providing high-quality care and would like to learn more about your visit. Please email us at [email protected] with more details so we can ensure better service in the future.
Negative experience: In 2022 I went here for a lumbar disc tear/herniation. The doctor here said I had piriformis syndrome and seemed to know very little about back injuries.. i had images of my MRI showing the disc injury. Since then I underwent surgery to fix the issue. CBI health is a wcb biased clinic. They are for the employer. Not the patient. The kins are friendly but not very knowledgeable in serious injures and the physical treatment plan made things worse. Tobi, a physio therapist there who did hands on work on my back was the only relief I had there looking back. He was great. As for the rest. Do better.
Hello Donald. Would you please contact us at [email protected] so we can look into your situation?
Fantastic experience: The staff are wonderful. From the ladies at the front desk, physiotherapists, kinesiologists and the doctors on site. I highly recommend anyone to get treatment here. You will be looked after and cared for.
Thank you for your review, Evan! We’re pleased that the healthcare team in Medicine Hat was able to take care of you!
Fantastic experience: Amazing caring team. I have had amazing results that are due to an exceptional team.
Thanks for sharing your experience at our Medicine Hat location!
Fantastic experience: CBI health is a wonderful place to transitioning back to work.
Thank you for your review, Petrina! We are glad that our physiotherapy team in Medicine Hat could help you recover and get back to work!
Fantastic experience: Did not believe Physio was good. Now after rotator cuff surgery, PT has my recovery. The ladies at the desk are amazing and Toby is a kind , intelligent man who I look forward to seeing. His talent as a PT has given me hope of a full recovery. Thank you all so so much.
Thank you for sharing your review, Samantha! We’re pleased that Toby and the physiotherapy team in Medicine Hat were able to take care of you!
Fantastic experience: The girls in reception are super nice and my physio therapist (Tobi) is professional, polite and understanding. The facility is clean and organized. I'm glad I came to CBI for my physiotherapy needs.
Thanks for your review, Brennan! We're delighted to here that you had a great experience at Medicine Hat. We're glad we could help you with your physiotherapy needs!
Fantastic experience: They are great! Ina knows her stuff
Thanks for your review, Nancy!
Fantastic experience: These guys are great , and have helped me physically and mentally with my injury , I would definitely recommend these guys for anyone one who may need these services.
Thanks for leaving a kind review, Joyal! We're glad we could help you recover.
Fantastic experience: Wonderful staff. Very knowledgeable and personable. They're always there when I need their services!
Thank you for your review, Kimberley!
Fantastic experience: Wonderful care from all the staff. The ladies at the desk have been phenomenal with working around my schedule for appointments, and the physiotherapists have been amazing at assisting with my recovery.
Thank you for your kind words, Kayla!
Fantastic experience: I'm receiving the absolute best care from both Toby and Cody, they are truly the best. The ladies in reception are friendly and helpful. Facility is clean, good parking and easy to find. Hopefully you never need their care but if you do you'll have the best care.
Thanks so much, Evelyn! We appreciate you taking the time to share your experience with us!
Fantastic experience: Very friendly services and I enjoy every visit I do.
Thank you for your kind words, Hannah! We are happy we could help you recover!
Fantastic experience: Great place to have when you need help recovering injuries. Everyone is nice and professional.
Thank you for sharing your review, Peter! We’re pleased that the physiotherapy team in Medicine Hat was able to take care of you!
Fantastic experience: After being in an accident CBI health has been amazing in my recovery. Such friendly and professional service all around!
Thank you for your review, Jessica! We are glad that our physiotherapy team in Medicine Hat could help you recover!
Fantastic experience: CBI staff is so accommodating and always friendly. They are a great group of people.
Thank you for your kind words, Christie!
Positive experience: Great staff, very accommodating and helpful with my shoulder rehab after rotator cuff injury and surgery.
Thank you for sharing your review, Elgin! We’re glad our healthcare team in Medicine Hat was able to help you recover after your shoulder surgery!
Fantastic experience: Great team of doctors, physiotherapists and acupuncturists!!
Thanks for your review, Connie! We’re glad you had a positive experience at our Medicine Hat location!
Fantastic experience: Amazing place I go there for acupuncture for my back and the workers there are so nice and caring and always amazing customer service
Thank you for your kind words, Dawson! We appreciate you taking the time to share your experience at our Medicine Hat location!
Fantastic experience: Appreciate how pleasant and helpful the front desk is and their friendly smiles
Thank you for your review!
Fantastic experience: I hurt my shoulder in 2021 and through work and WCB, I was referred to CBI. Tobi was the best medicine to heal my shoulder. He used, heat, acupuncture, massage and stretching exercises to heal my shoulder. They were very accommodating, friendly and the appointments always went by so dastardly because the conversation was great. I highly recommend CBI Health and Tobi for your Physical Therapy needs.
Thank you for your review! We are glad that our physiotherapy team in Medicine Hat could help you recover!
Fantastic experience: Very good service. Super clean facility. Physiotherapist is amazing!
Thank you for sharing your experience! We’re glad you had a positive experience at our Medicine Hat location!
Fantastic experience: I recently finished up my physiotherapy with physiotherapist, Oluwatobi Ojo. Oluwatobi was fantastic. He was professional, courteous, understanding, and very informative . I consider myself lucky to have received such great help and relief from this great physiotherapist. CBI has done well by employing such an excellent staff member. Thanks for everything.
Thank you for your kind words, Jay! We’re glad you had a positive experience at our Medicine Hat location!
Fantastic experience: Injured my shoulder and needed surgery. Tobi is awesome and goes above and beyond. He genuinely cares about his clients. The girls at the desk are always friendly and helpful.Kassie was very helpful with exercises. Thanks so much CBI.
Thank you for your review, Coreen! We are happy we could help you recover!
Negative experience: Won't accommodate my disability. I have environmental sensitivities and they won't provide a quiet environment so that I can use their poorly designed open concept space and not get bombarded by painful noise. Thanks!
Hello Kristin,
We want to get a better understanding of your situation. Would you please contact us at [email protected] to provide more details?
Fantastic experience: I injured my shoulder and was at severe risk of frozen shoulder, the pain was intense and my movement was severely limited. Tobi at CBI was wonderful - his physio plan regained my movement, strength and endurance, I'm almost 100% back to normal. With the home based exercises and stretches he's provided me I know I can complete the final steps for my recovery. Thank you so much!
Thank you for your review, Lana! We are happy we could help you recover!
Fantastic experience: Very friendly. Tobi went above and beyond with my treatment.
Negative experience: I would give zero stars if that’s an option. I went here for 3-6 months of daily stretching on the floor in their office following their routines, getting hooked up to a tens machine once a week. They did absolutely NOTHING for me. I never got anywhere with them. I finally fought my way to Ab physio and actually saw and felt a difference. Within the first month. Get away from CBI AS FAST AS YoU CAN!!
Positive experience: Excellent staff very helpful and caring
Fantastic experience: I would like to say thank you to my physio team that helped me with so much care and treatment to recover and strengthen my rotator injury. Have all the respect in the world for the entire staff at c.b.i. I would recommend any one I know to c.b.i. A special thank you to Kodi , Patrick and Ina for all there help in giving me the treatment and tools to recover. Thank you very much.
Fantastic experience: Excellent service!! Great people, very helpful!!
Fantastic experience: CBI- Is a wonderful place. The admin/front end team kind and very helpful from booking/rebooking appoitment's. They send email reminders. The care team is amazing! If you require any kind of physical therapy check this place put.
Positive experience: Friendly employees
Fantastic experience: Very good at therapy
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